09.09.2009
Gautrain speeding to the finish line with telecoms solution from Bytes Communication Systems
Read More...

28.05.2009
Aspect Leads North American Outbound Market in Frost & Sullivan Report
Read More...

30.03.2009
Aspect Marks One-Year Anniversary of Global Strategic Alliance and Equity Investment With Microsoft
Read More...

Products & Solutions

Ninzi-Connect offers products and professional services that include:

• Automatic call distribution (ACD) systems for inbound call automation.
  View Product Information
• Outbound automation systems for predictive, progressive and preview dialing.
  View Product Information
• Workforce management systems for staff scheduling, forecasting, tracking, real-time adherence and agent productivity reporting.
  View Product Information
• Voice and screen recording systems for compliance and legal purposes.
  View Product Information
• Quality management systems for customer service improvement and training.
  View Product Information
• Interactive voice response systems (IVR) for voice interaction, automation and self-service delivery.
  View Product Information
• Call handling optimisation and analytics to improve operational and agent efficiency.
• Computer telephony integration (CTI)
  View Product Information
• Outbound integration
  View Product Information
• Multi - media integration
  View Product Information