Company Overview
Ninzi-Connect are a telecommunications and contact centre solutions company that has evolved from Multi-Connect,
a company with nearly 20 years experience in the contact centre market. We have a large customer base spanning the
financial, insurance, retail, communication, utility, medical and travel sectors.
Ninzi-Connect provide cost effective solutions that cover every aspect of the contact centre environment, from
call automation to workforce management, recording, quality management and business analytics.
We use our extensive experience, gained over many years of dealing with a large number of organisations in
South Africa to implement and optimise the use of these solutions for maximum business advantage.
Ninzi-Connect offers products and professional services that include:
Automatic call distribution (ACD) systems for inbound call automation.
Outbound automation systems for predictive, progressive and preview dialling.
Workforce management systems for staff scheduling, forecasting, tracking, real-time adherence
and agent productivity reporting.
Voice and screen recording systems for compliance and legal purposes.
Quality management systems for customer service improvement and training.
Interactive voice response systems (IVR) for voice interaction, automation and self-service delivery.
Call handling optimisation and analytics to improve operational and agent efficiency.
Computer telephony integration (CTI) and application development.
Voice and data skills: Local and international organisations rely on our extensive expertise in converging
voice and data technologies to enable them to provide service excellence to their customers.
Leading international products: Through its partnerships with leading suppliers Ninzi-Connect has selected a range
of technology products that allow it to provide optimum telecommunications and contact centre solutions and services to its customers.
Commitment to deliver: We listen to our customers, understand their business objectives and develop solutions that
address their specific needs to support their strategic objectives.
Certified engineers: Our certified engineers deliver systems that meet the customer’s specific requirements,
within agreed time frames and budget.
Project management:
Ninzi-Connect have developed a structured methodology for implementing complex contact centre
technology solutions. We ensure that customers are involved throughout the project and that their expectations and business
objectives are always met, from design and specification through to implementation to ongoing support.
Ongoing support and maintenance: Our flexible support structure allows customers to select different service options for
critical and non-critical business processes and these can be adapted to meet changing requirements.
Professional services: Ninzi-Connect’s professional service consultants have extensive knowledge and experience in
contact centre business processes, technologies and products. Our consultants work with each customer to understand their
individual requirements and provide the solutions to address these in the most efficient and cost effective way.
Supplier certified trainers: Our supplier certified trainers provide extensive training to operational staff to ensure our
customers are able to maximise the use of their contact centre solutions. We provide standard courses and will develop customised
courses to meet specific requirements.
Black Economic Empowerment:
Ninzi-Connect are a black empowerment organisation committed to providing previously disadvantaged
employees with the opportunity to acquire shares in the company. Several of these individuals have been appointed to the board and
a number are now shareholders in the company.
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