Case Studies
A Predictive
Dialling Solution
To provide an overview of Predictive Dialling, we focussed
on an actual South African implementation and will
briefly explore the justification for implementing the
system and the benefits realised after the
implementation. Read
more...
Interactive Voice
Response Solution BP Southern Africa Contact Centre
Ninzi-Connect have installed an Intervoice Interactive
Voice Response (IVR) system to provide automated
assistance for the BP regional contact centre in Cape
Town. Read more...
A Unified IP Solution
For Norton Lambrianos
Norton Lambrianos’ biggest problem was the volume of
customers they needed to contact. This means the company
only had enough time to work through their database from
top to bottom once.
Read more...
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